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aglaia710
Jun 21, 2021
In Jobs
Community Shop Manager Salary: £21 - 22,000 (dependent on experience) Hours: 37.5 per week Fixed term contract (31st March 2022), with likelihood to be extended Pension contribution (3%) and 28 days annual leave Weekend and potential evening work required Closing date for application: Sunday 4th July 2021 (midnight) Interviews to be held at the Storehouse 6-9pm 12th & 13th July Successful applicant subject to 3 month probationary period A new and exciting opportunity has arisen for a Shop Manager to join The Storehouse in Penicuik, our community owned social enterprise in the heart of Penicuik, Midlothian. We’re very excited about this change and as Shop Manager you will be responsible for the day-to-day management of the shop but will also have the opportunity to contribute to the development and growth of this community business. We are looking for someone who shares our values; who understands what we’re trying to achieve and why, and who wants to be a part of building this community initiative! As shop manager you will be key to our success working with us to develop the business. You will be the first point of contact providing our customers with a professional and friendly customer experience. We want our shop to be a friendly and relaxed environment for our customers to visit, a hub of the community. We also want you to be informative and passionate about providing our customers with guidance about the benefits of healthy eating, purchasing local produce and celebrating the love of good local food at the heart of the community. Alongside this it is essential that you have some food retail and shop management experience. We want you to ensure the shop runs smoothly, is well stocked and generates sales to ensure the continued success of the social enterprise for the local and wider community. If you think this role is for you, then full details of the job, skills and experience required can be found in our job description. If you think you have the skills and experience to do the job, you’re excited about this role and want to be part of this community initiative then we want you to apply! OUR COMMUNITY SHOP GUIDING VALUES This will not be any shop, it will be a hub for the community, a place where volunteers can grow and these meet alongside the creation of great seasonal and local food. The vision of the Storehouse is founded on these 3 guiding values: Penicuik Community Alliance is a community benefit society owned and controlled by residents of EH26 and EH25 (Penicuik, Roslin, Bilston and surrounding areas in these postcodes). It exists to trade to the benefit of these communities. This community benefit takes 3 forms: Economic – supporting local trade in the town centre of Penicuik by increasing use of local shops, working with local suppliers, makers, and traders and other community organisations to benefit the economy of the town and surrounding areas. Sustainable and Ethical – providing ethically sourced sustainably produced local goods and services. Inclusive – offering employment, training, learning, and volunteering opportunities to local people; and working with others to enable all residents to gain access to healthy food. “ ABOUT THE STOREHOUSE The Penicuik Storehouse, it’s shop, cafe and other projects are overseen by the Shareholders of the Penicuik Community Alliance, a Community Benefit Society. As a social enterprise we have set ourselves the mission to bring people together and make our community more resilient. In our shop we stock fresh produce, groceries, household products and toiletries that are local, environmentally friendly, organic, or fair trade to help enable people to live a healthier and more sustainable life. Job Description: Main Duties and Responsibilities Financial monitoring and margins Ensuring cashing up at end of day is completed, financial record maintenance and depositing cash Ensuring profitability by monitoring income and profit in line with targets set by the finance and retail working groups Setting margins in line with agreed average with finance and retail working groups Working with other staff to monitor and reduce wastage Product range: Researching new products to stock in collaboration with others Gathering feedback from customers about which products to stock Liaising with existing and potential suppliers Liaising with sale or return local community suppliers (gift shop) & associated operations Negotiating with suppliers about which products to stock Liaising with community stall holders Marketing & Promotions: Promoting the storehouse ethos throughout day to day operations Leading on special promotions Awareness and monitoring of market trends and community needs Initiate changes to improve the customer experience and shop purspose Maximising social media and other media outlets for promotions and connection with our community Updating internal and external signage People Management: Line management of key support staff roles, and trainee posts Manage shop rotas to ensure full cover during opening hours Recruiting, supporting and training volunteers and staff Managing and supporting a diverse group of volunteers in collaboration with the volunteer working group Providing retail operations related training to volunteers Creating an environment where the storehouse retail team can do their best work Health and safety/Regulatory Compliance: Ensuring standards for quality customer service, health and safety and food safety are met Ensure full regulatory compliance and keep abreast of regulatory changes Customer Care: Respond to customer concerns and comments Ensure The Storehouse is a welcoming and friendly environment for customers, staff and volunteers Other Duties: Work with the café manager and cafe volunteers, e.g. on product production, use (e.g. minimising food waste) and joint promotions. Management of the Refillery in connection with our partners Penicuik Community Development Trust Work with all staff and volunteers to ensure development and use of the events space Development of events with support from the management committee Attend occasional evening Committee meetings Lifting and moving of heavy stock may be involved Carry out any other reasonable duties that may be required. The Future Developments We have wider ambitions to develop our social role such as promoting seasonality, waste reduction, and promoting healthy eating and educational activities and work with local schools. We would like you to help us achieve our goals and shape the future of The Storehouse, with our customers and their needs at the heart of the business. Person Specification Essential CriteriaDesirable CriteriaQualifications Educated to Higher level or demonstrable equivalent experience Food hygiene certificate (or willing to acquire) Specific retail qualifications or vocational training A PVG membership or willingness to apply for membership Previous Experience Experience of working in a business or social enterprise environment or a community based project Experience of managing staff and volunteers Experience of working in a food retail environment Experience of developing sales Experience of working for a voluntary management committeeKnowledge, skills & abilities Enthusiasm for growing a business Business development skills including understanding and interpreting figures Proficient with administrative and financial admin systems Knowledge/enthusiasm about food products including seasonality Ability to communicate face to face successfully and in writing both with customers and colleagues Flexible approach to working hours during shop opening times – some Saturday working will be required Proven organisational skills Ability to develop a positive customer experience Ability to manage a diverse group of volunteers An eye for good presentation and ability to pay attention to detail Ability to problem solve and use own initiative to work independently Proficient in using common IT packages including Word, Excel, e-mail Ability to do regular light, medium and heavy lifting of stock. Physical fitness appropriate to tasks Ability to work in the UK on a full time basis for length of contract Knowledge of Scotland’s food systems and produce Knowledge of ordering and buying stock, stock control and rotation. Knowledge of health and safety issues Knowledge of marketing and promotion and familiarity with the use of social media Knowledge of developing shop procedures and practices Full UK Driving Licence Personal characteristics Flexible and adaptable Ability to remain calm and work under pressure Ability to work as part of and lead a team Empathy with the ethos of the shop Application Process Please send us a cover letter detailing your experience to date and interest in the role, plus a copy of your CV. If you have any questions why not contact us to chat them through. We want to hear from you. E-mail us at nim@penicuikstorehouse.org leave your name, telephone number and details of any time preference to return the call and we’ll get back to you to have an informal chat! Please send your CV and cover letter to the secretary at secretary@penicuikstorehouse.org by the close date. Interview Dates Selected candidates will be invited to interview at one of the following times: Monday 12th July Storehouse Cafe 6pm, 7pm and 8pm Monday 13th July Storehouse Cafe 6pm, 7pm and 8pm
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